DIGITAL SIGNAGE FAIL – INCORRECT SETUP

I saw a digital signage screen not working and out of habit, I decided to take a photo so I could post here. It was at a shopping centre and it displayed the Samsung My Content screen:

FAIL FEATURES

• Content is not displaying
• Stuck at the setup stage of My Content

SUGGESTIONS/RECOMMENDATIONS

• We’ve used Samsung screens for years but we’ve never actually tested or used the Samsung Smart Hub feature so we can’t comment as to whether the screen has been correctly configured or not but from what we can tell from the picture, it’s waiting for content to be uploaded to the screens
• It’s possible someone deleted the old content and forgot to upload the new content
• Another possibility is that someone  stole or removed the USB thumb drive connected to the screen which had the content
• Someone used an IR remote control and played around with the settings
• For the newer Samsung commercial screens, there is an option to lock the USB port and Infra-Red port via the main menu screens. This is recommended for screens that are in public places
• Add a security PIN code to prevent unauthorised access to the screen menu

If you have seen or would like to share a FAIL photo with the rest of the digital signage community please send it to info @ digitalsignageblog.com

Please also include the FAIL FEATURES and SUGGESTIONS/RECOMMENDATIONS
NOTE: We will not be naming any companies/businesses or the location of where the photo’s were taken but we just want to highlight what went wrong, possible ways to remedy the problem and how to possibly avoid the same issue.

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